Refund Policy

All payments made to Agency by Naman Kataria are final and non-refundable. We do not offer refunds, partial refunds, credits, exchanges, rollovers, or money-back guarantees for custom services, digital work, consulting, retainers, subscriptions, deposits, milestones, third-party costs, or completed or unused work.

The only exception is where a non-waivable law requires a different result. Nothing in this Refund Policy is intended to exclude rights that cannot legally be excluded.

This Refund Policy applies to website visitors, leads, and clients in Canada, the United States, India, the United Kingdom, the European Economic Area, and other remote markets who pay Agency by Naman Kataria for discovery, consulting, website design, website development, SEO, ecommerce, CMS, AI automation, AI chatbots, CRM automation, marketing automation, mobile app development, web apps, maintenance, support, retainers, or related services.

Our work is custom, time-based, and service-based. Value is created through reserved availability, strategy, research, planning, communication, creative direction, design exploration, development, technical setup, configuration, testing, project management, and third-party coordination. Because the work is personalized and cannot be returned like an off-the-shelf product, we do not provide refunds once a payment is made.

Deposits, retainers, booking fees, discovery fees, strategy fees, audit fees, onboarding fees, setup fees, and initial milestone payments are final and non-refundable. These payments reserve production capacity, cover planning and administration, and allow work to begin. They are not refundable if you pause the project, cancel the project, change direction, stop responding, delay approvals, fail to provide access or materials, or decide not to proceed.

Milestone payments are final and non-refundable. A milestone payment may relate to a project phase, progress point, deliverable, reserved time, technical setup, review cycle, or shared work. If a project is cancelled, paused, delayed, or not launched, milestone payments already made remain non-refundable and any outstanding milestone or approved work remains payable according to the project documents.

Hourly work, consulting calls, strategy sessions, audits, workshops, research, planning, technical investigation, troubleshooting, emergency support, and advisory work are billed for time, expertise, and availability. These services are non-refundable once paid, scheduled, started, delivered, or completed.

Ongoing SEO, maintenance, support, hosting support, analytics, automation monitoring, content support, and retainer services are non-refundable for the active or already-started billing period. Cancellation stops future renewal only after any required notice period and after all outstanding amounts are paid. We do not provide prorated refunds or credits for unused days, unused hours, unused support capacity, paused work, or reduced usage.

We do not provide refunds for completed work, delivered work, approved work, accepted deliverables, published work, launched websites, shared files, exported files, design concepts, code, reports, strategy documents, audits, setup work, migrations, automations, integrations, or support already performed. If there is a reasonable issue with a deliverable, the available remedy is correction, clarification, troubleshooting, or revision within the agreed scope, not a refund.

No refund is provided because of delayed feedback, missing content, missing assets, lack of access, internal approval delays, stakeholder changes, changed requirements, change of mind, business closure, unavailable team members, failure to provide legal copy, failure to review deliverables, missed meetings, late payment, third-party account issues, or a decision not to launch or use the work.

Third-party costs are never refundable by Agency by Naman Kataria. These may include domain registrations, hosting, SaaS subscriptions, CMS plans, templates, stock assets, fonts, plugins, themes, APIs, payment processor fees, app marketplace fees, AI platform costs, advertising spend, testing tools, email services, automation tools, CRM tools, and other external charges. Any refund from a third-party provider is governed by that provider's own terms and must be requested directly from that provider.

Design, copy, strategy, automation, development, or creative directions that are explored but not selected are part of the custom service process. Time spent exploring, drafting, testing, revising, or discarding concepts is billable and non-refundable.

No refund is provided because search rankings, traffic, leads, sales, revenue, conversion rates, ad performance, AI search visibility, app marketplace approval, platform acceptance, uptime, third-party service behavior, customer response, or business outcomes differ from expectations. These results depend on many factors outside our control.

If you believe a deliverable does not match the agreed scope, contact us promptly with specific details, screenshots, links, examples, and the project document you believe applies. Where reasonable and within the original scope, we may provide clarification, corrections, revisions, replacement files, troubleshooting, or another good-faith service remedy. A disagreement, subjective preference, delayed review, changed business need, or dissatisfaction with direction does not create a refund right.

If you cancel a project, pause work, stop responding, fail to provide required access or materials, or decide not to continue, no refund will be issued. You remain responsible for all work completed, time reserved, project management, expenses incurred, third-party costs, approved milestones, non-cancellable commitments, and amounts due through the cancellation date.

We may suspend or cancel work for non-payment, chargebacks, repeated delays, non-cooperation, abusive conduct, security concerns, unlawful requests, reputational risk, platform-policy risk, or material breach. In those cases, no refund will be issued and you remain responsible for outstanding balances, work completed, time reserved, expenses incurred, third-party costs, approved milestones, and amounts already earned.

We do not provide project credits, account credits, service credits, exchanges, rollovers, or transfers as a substitute for refunds. Any future work requires separate written approval, availability, scope, timeline, and payment.

A billing correction is not a service refund. If you believe you were charged by mistake, charged twice for the same invoice, or paid the wrong amount, contact us promptly with the invoice number, payment date, amount, and proof of payment. Verified duplicate or mistaken payments may be corrected where practical, subject to bank, processor, tax, currency, and third-party limitations.

Fees may be charged in CAD, USD, INR, or another currency shown on the invoice, checkout, or agreement. Currency conversion differences, bank fees, processor fees, international transfer charges, taxes, and third-party charges are not refundable by Agency by Naman Kataria.

Please contact us before filing a chargeback or payment dispute so we can review the issue. Filing a chargeback for valid fees, completed work, reserved time, third-party costs, or approved milestones may result in suspension of services, revocation of unpaid deliverable licenses, collection activity, and recovery of chargeback, administrative, legal, or collection costs where permitted by law.

We do not accept refund requests for custom services or final payments. Billing questions, duplicate-payment questions, or scope concerns can be sent to company@namankataria.com or through the website contact form. Include your name, company, invoice number, project name, payment date, and a clear description of the issue.

Some projects may include custom cancellation, warranty, support, milestone, termination, or payment terms in a signed agreement, proposal, statement of work, or invoice. A written project document may clarify billing obligations, but no refund is offered unless a non-waivable law requires a different result.

Nothing in this Refund Policy is intended to limit non-waivable consumer protection, ecommerce, payment, or other statutory rights that may apply. If a mandatory law gives you rights that cannot be excluded, that law will apply only to the extent required. Outside those mandatory rights, all payments are final and non-refundable.

We may update this Refund Policy from time to time to reflect changes in services, billing practices, tools, or legal requirements. Updates will be posted on this page with a revised effective date. The policy in effect at the time of your payment or applicable written agreement generally applies unless mandatory law requires otherwise.

Questions about this Refund Policy can be sent to company@namankataria.com or through the contact form on this website.